Welcome to Hatzalah Cleveland (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our services, including emergency response services, our website, SMS communications, and related offerings. By engaging with our services, you agree to these Terms. If you do not agree, please refrain from using our services.
1. Use of Services
- Eligibility: You must be at least 18 years old to use our non-emergency services. For emergency services, any individual in need may contact Hatzalah Cleveland regardless of age.
- Service Provision: Hatzalah Cleveland provides emergency medical response services and related support. All services are provided on a voluntary basis and are subject to the availability of responders.
- Prohibited Activities: You agree not to misuse our services, including but not limited to providing false information, making prank calls, or interfering with our operations. Misuse of emergency services is a serious offense and may be reported to local authorities.
2. User Responsibilities
- Accurate Information: You are responsible for providing accurate and up-to-date information during any interaction with Hatzalah Cleveland to ensure the best possible response.
- Communication: You agree to respond promptly to communications from Hatzalah Cleveland personnel when necessary to facilitate the provision of services.
3. Donations and Support
- Voluntary Donations: Hatzalah Cleveland operates through community donations. Donations are voluntary and greatly appreciated to help maintain our lifesaving services.
- Payment Methods: Donations can be made through approved methods as listed on our website or other official communications.
4. SMS Communications and Opt-Out
By providing your mobile number, you consent to receive SMS messages from us regarding service updates, community alerts, and other relevant information.
- Opt-Out: You can opt out at any time by replying “STOP” to a message sent to you. After sending “STOP,” we will confirm your unsubscription via SMS, and you will no longer receive non-essential messages from us.
- Service-Related Messages: Even after opting out of general communications, we may send essential, service-related messages necessary for emergency response coordination.
- Re-Enrollment: To rejoin, sign up again or reply “START” to our messages, and we will resume SMS communications.
5. Assistance and Support
If you experience issues with our messaging program:
- Reply with the keyword “HELP” for additional assistance.
- Contact us directly at info@hatzalahcleveland.org or 216-353-6613 for further support.
6. Privacy and Confidentiality
Hatzalah Cleveland is committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.
7. Limitation of Liability
To the extent permitted by law, Hatzalah Cleveland shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services. Our services are provided on a voluntary basis and rely on the availability of community responders.
8. Modifications to Terms
We may update these Terms from time to time. Updates will be posted on our website, and the “Effective Date” will be revised accordingly. Your continued use of our services constitutes acceptance of the updated Terms.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Ohio, without regard to conflict of law principles.
10. Contact Us
If you have questions or concerns about these Terms of Service, please contact us:
Email: info@hatzalahcleveland.org
Phone: 216-353-6613
Address: 4498 Churchill Blvd., Cleveland, OH, 44118
By using our services, you acknowledge that you have read, understood, and agree to these Terms.
