Hatzalah Cleveland (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information Collection and Use
We collect personal information to provide you with the best possible care. This may include:
- Personally Identifiable Information (PII): Your name, contact details (e.g., phone number, email address, mailing address).
- Account Management Information: Details related to your account, including service preferences and donation history.
- Service-Related Data: Information required for us to deliver our services effectively, such as addresses for medical emergencies and relevant health details when provided by the caller.
Your information is used solely for:
- Responding to requests for services.
- Managing your account and service preferences.
- Communicating with you regarding your requests or service updates.
We do not sell or rent your personal information to third parties.
2. Mobile Information and Text Messaging
- Mobile Information: We do not share your mobile information with third parties or affiliates for marketing or promotional purposes.
- Text Messaging: Opt-in data and consent collected for SMS communications are securely stored and will not be shared with any third parties except for trusted service providers who assist in delivering our messaging services. Your consent and messaging preferences will remain confidential.
3. Cookies and Tracking Technologies
To enhance your experience on our website, we may use cookies or similar technologies to:
- Understand user preferences.
- Improve website functionality and services.
- Analyze traffic and usage patterns.
You may modify your browser settings to manage or disable cookies; however, this may affect certain website functionalities.
4. Opting Out of Marketing and Promotional Communications
We respect your preferences regarding communications:
- Unsubscribing: You can unsubscribe from marketing and promotional communications at any time by replying “STOP” or “UNSUBSCRIBE” to SMS messages or contacting us via email.
- Service-Related Communications: Even if you opt out of marketing messages, we may still communicate with you for essential purposes, such as sending emergency medical service-related updates and responding to emergency medical service requests.
5. Data Sharing and Disclosure
We prioritize the security and privacy of your information. Your personal data will not be sold or shared with third parties, except in the following scenarios:
- Service Providers: We may share necessary information with trusted partners to facilitate service delivery (e.g., logistics support, technology providers).
- Legal Compliance: We may disclose information if required by law, regulation, or court order, or to protect our legal rights.
- Emergency Situations: In urgent cases where an individual’s life or health is at risk, relevant information may be shared with emergency responders or medical facilities.
6. Data Security
We implement robust security measures to safeguard your information, including:
- Encryption of sensitive data during transmission.
- Regular security assessments and updates to our systems.
- Restricted access to personal data, granted only to authorized personnel who need the information to perform their duties.
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take precautions, such as using strong passwords and securing your devices.
7. Your Rights
You have the right to:
- Access, update, or correct your personal information.
- Request deletion of your personal data, subject to legal or contractual obligations.
- Opt out of data processing for direct marketing purposes.
To exercise these rights, please contact us using the details provided below.
8. Changes to this Privacy Policy
We may update this policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The updated policy will be posted on our website with a revised “Effective Date.” We encourage you to review the Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: info@hatzalahcleveland.org
Phone: 216-353-6613
By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
